Legal Information

1. Provider Identification

Please contact our service team in regard to your order or other order related issues:

• by email: service@mfe24.com
• by phone: +49 751 6528430
• by fax: +49 751 5681390

2. Instructions on Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If this period expires on a non-working day, your deadline is extended till the next working day.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax, email or phone). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Ship authorized returns to the following address:

Moritz Fuchs Elektronik
Georg-Elser-Str. 2
88250 Weingarten
Deutschland / Germany

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods if the product is defective or the return is a result of our error. If the item is returned for any other reason and its value is less than 40 EUR (only applicable to national orders), you will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Goods made to order or clearly personalised are excluded from your right of withdrawal.

Model withdrawal form

Download

3. What information we collect

We may collect the following information:

• name and job title
• contact information including email address and telephone number
• demographic information such as postcode, street address
• other information relevant to customer surveys and/or offers

We require this information to process your order. After your order has been processed, your personal information will deleted in our database. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. In addition to this, we will NOT use your personal information to send you promotional information without your permission!

4. Notes on EU/Battery Directive

With regard to sales of products that include batteries, we are obliged to point out the following according to battery regulations:

Batteries may not be disposed of in the household waste. You are legally obliged as the end user to return used batteries. You may return used batteries free of charge to the point of sale or to communal collection points. You may also send batteries back to us by post.

Disposable or rechargable batteries that contain harmful substances are labelled with the symbol of a crossed-out waste bin. Close to the waste bin symbol there is the chemical description of the harmful substance. "Cd" means Cadmium, "Pb" means lead and "Hg" means quicksilver.